FAQ's
** Office closed **
Please note that the office will be closed from 11th September to 27th September 2010 while we go off for some Highland adventures!
Last day for ordering framed prints is Friday 3rd September as our framer is also going away.
Last day for print only orders is Wednesday 8th September. If you're not in a rush, please feel free to order as normal while we're away and your order will be dealt with promptly upon our return. Thanks for your patience and understanding.
Frequently asked questions:
HOW DO I BUY ONLINE?:
Buying your print is easily achieved by following these steps:
1/. Click on "Gallery/Shop" section above, and choose a gallery to view.
2/. "left click" the relevant thumbnail to take you to the gallery of your choice.
3/. "left click" on your chosen thumbnail image to gain a larger view.
4/. Scroll the options from the drop down menu below to choose your print and/or frame size.
5/. Click "add to cart".
6/. Proceed to checkout, or continue shopping!
** Should you encounter a problem anywhere during the above procedure, please contact us on 01539 721739. If you don't report it, we can't fix it! Thanks.
OR
If you prefer to pay directly, have your credit/debit card details ready, pick up the telephone, dial 01539 721739 and speak to us in person.
OR
If you're in the area why not visit Jon at his Kendal studio by calling 01539 721739 to arrange your visit. You may then have the opportunity to be the first to view any new work, or to find out about any new projects lined up.
Q; HOW LONG WILL MY ORDER TAKE TO PROCESS?
A; Depends on your order type. Print only options are normally despatched within two working days. Framed prints and stretched canvas require about seven to ten days, depending on the workload of our framer.
Q; HOW WILL MY ORDER BE DESPATCHED?
A; Print only options are delivered rolled, wrapped in acid free tissue, and sent out first class post in secure postal tubes. Despatch time for prints is normally within two to three working days.
Framed work, and stretched canvas prints, are despatched via APC couriers on an overnight service, and very good it is too. Framed items are despatched as secure, which means they are placed with other fragile items, and the record is excellent.
Your consignment will need signing for, so please be aware of this when ordering. A work address for delivery is always a good alternative wherever possible.
ABOUT OUR PRINTS:
All our prints are produced in house using Hewlett-Packard Z3100 large format printers, offering astonishing depth and resolution courtesy of the new HP vivera pigment inks. This is especially evident on work reproduced on our 450 g/mē Chromata White digital fine art papers. In conjunction with such fine art papers, these inks are capable of remaining fade resistant for up to 150+ years, although not if placed in direct sunlight or under harsh lighting conditions. Loose prints come to you wrapped in acid free tissue, delivered rolled in secure poster tubes. Please note that all panoramic print sizes quoted include a border, so actual print size will be less. Scroll down the page for more details on print options and pricing.
ABOUT OUR PRINT MEDIA:
Our digital canvas prints are reproduced on Breathing Color 450 g/mē Chromata White digital fine art canvas as we mentioned above! Black and white fine art prints are currently reproduced on HP Matte Litho-realistic Paper 270 g/m2. Crisp, sharp and with superb contrast. Our regular prints are reproduced on 260 g/mē premium satin digital photo paper and offer superb, clear colour rendition. Regular prints supplied in frames are reproduced on 190 g/mē universal satin photo paper. This also offers excellent colour quality and longevity, but is more suited for use with the heat press process employed by our framer. This method creates a permanent bond between the print and its backing and thus stays flat behind the glass. Scroll down the page for more details on print options and pricing.
TECHNICAL STUFF:
At Lake District Landscapes studio we make every possible effort to reproduce printed material as colour accurate as possible. We can achieve this by using only the very best high resolution displays from Eizo, calibrated via Gretag Macbeth tools, finally arriving at the print stage via our HP Z3100 large format printer using specific profiles for each paper used. Technical stuff, but it works for us. Hope we haven't given away too many secrets there! We cannot, however, be responsible for how this all looks on your screen. If you are unhappy with your print, you are welcome to return it for a full refund, but please let us know why first as we may need to address a technical issue.
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