FAQ's

** We are moving into new premises on Wednesday 26th November, and it's going to be chaos for a few days! Please feel free to order as normal but bear with us as there will be a delay in processing for a short while. **

Frequently asked questions:

Q; What are the studio opening hours?

A; The studio can be open pretty much whenever you like really! Jon is never usually that far away so a call to his mobile on 07730310087 is a good idea. He can then arrange a mutual time to meet you at the studio. Or call the studio on 01539 721739 first as he may just happen to be there anyway! Many people seem to call in as they're passing which can be disappointing for all parties if there's nobody home, so please, a quick call first if you can.

Q; Are the dimensions given in the panoramic framed gallerires the overall finished size including frame?

A; Quite simply, yes! Finished size including frame.

Q; HOW LONG WILL MY ORDER TAKE TO PROCESS?

A; Depends on your order type. Print only options and calendars are normally despatched within two working days. Framed orders take approximately 1 week to produce, and stretched canvas prints up to 10 days to allow for varnish drying prior to stretching.

Q; HOW WILL MY ORDER BE DESPATCHED?

A; Print only options are delivered rolled, wrapped in acid free tissue, and sent out first class recorded in secure postal tubes. Despatch time for prints is normally within two to three working days and they will require a signature upon receipt.
Calendars are despatched second class signed for and are normally sent same day.
Framed prints are despatched via APC couriers on an overnight service, and very good it is too. Framed items are despatched on security, which means they are placed with other fragile items, and the record is excellent.
Your consignment will need signing for, so please be aware of this when ordering. A work address for delivery is always a good alternative wherever possible. FRAMED PRINT PRICES NOW INCLUDE COURIER DELIVERY to all UK mainland addresses. If you wish to collect please call 01539 721739 for self collection prices.

Q; I LIVE OVERSEAS, CAN I HAVE GOODS SHIPPED?

A; Yes and no! You are welcome to order prints which can be rolled and sent in secure postal tubes, but sadly we cannot courier framed prints overseas.
Please contact us for carriage costs before requesting delivery overseas.

Q; I WISH TO RETURN AN ITEM. HOW DO I GO ABOUT THIS?

A; If for any reason you are unhappy with your purchase we will accept returns for a full refund or exchange, but all returns must be in perfect condition, with all original packaging if possible. Please email or call first to book in a return. To be valid for exchange or refund, returns must be notified within 20 days of receipt.

HOW DO I BUY ONLINE?:

Buying your print is easily achieved by following these steps:


1/. Click on "Gallery/Shop" section above, and choose a gallery to view.
2/. "left click" the relevant thumbnail to take you to the gallery of your choice.
3/. "left click" on your chosen thumbnail image to gain a larger view.
4/. Scroll the options from the drop down menu below to choose your print and/or frame size.
5/. Click "add to cart".
6/. Proceed to checkout, or continue shopping!

Any carriage charges due will be evident at checkout.

** Should you encounter a problem anywhere during the above procedure, please contact us on 01539 721739. If you don't report it, we can't fix it! Thanks.

OR

If you prefer to pay directly, have your credit/debit card details ready, pick up the telephone, dial 01539 721739 and speak to us in person.

OR

If you're in the area why not visit Jon at his Kendal studio by calling 01539 721739 to arrange your visit. You may then have the opportunity to be the first to view any new work, or to find out about any new projects lined up.

ABOUT OUR PRINTS:

All our prints are produced in house using an Epson 9800 large format printer, offering astonishing depth and resolution with all print media. For our canvas prints we use a 440gsm. poly cotton Crystalline Canvas supplied by Breathing Color, our preferred dealer for all fine art products. We find this OBA free canvas to be excellent for stretching with superb colour rendition and longevity. All our canvas prints are varnished for protection before being stretched over a custom made wooden frame. Canvas prints generally have a full image wrap around border for continuity. Please note that due to extra work involved in set-up of canvas print production, they take slightly longer to produce than framed prints, usually around ten days from receiving orders. Please note that cotton canvas, being a natural product, can have a little variation in finish at times and can also have small naturally occurring slubs in the fabric weave which is quite normal. It is highly unlikely that this will detract in any way from the overall finish of the product, but is something to be aware of when purchasing canvas prints. Modern printers in conjunction with correctly matched papers can remain fade resistant for many many years, although not if placed in direct sunlight or under harsh lighting conditions. Finally, loose prints come to you wrapped in acid free tissue, delivered rolled in secure poster tubes. Please note that all panoramic print sizes quoted include a border, so actual print size will be less. Scroll down the page for more details on print options and pricing.

ABOUT OUR PRINT MEDIA:
Black and white prints are currently reproduced on fine art digital canvas papers as we find them superior with our printer output compared to digital fine art papers. This means crisp, sharp and detailed images with superb contrast. Our large size regular prints and panoramics are reproduced on 245 g/m² premium satin digital photo proofing paper and offer superb, clear colour rendition. Please don't be worried by the watermark "proofing paper" on the back of these prints, as this mark is evidence of papers meeting and exceeding industry standard. Smaller prints and all prints supplied in frames are reproduced on 195 g/m² universal satin photo paper. This also offers excellent colour quality and longevity, but is more suited for use with the heat press process employed by our framer. This method creates a permanent bond between the print and its backing and thus stays flat behind the glass. Scroll down the page for more details on print options and pricing.

TECHNICAL STUFF:

At Lake District Prints studio we make every possible effort to reproduce printed material as colour accurate as possible. We can achieve this by using only the very best high resolution displays from Apple, calibrated via Gretag Macbeth tools, finally arriving at the print stage via our Epson 9800 large format printer using specific profiles for each paper. We cannot, however, be responsible for how this all looks on your screen. If you are unhappy with your print, you are welcome to return it for a full refund, but please let us know why first as we may need to address a technical issue.
Solution Graphics